Invite to Free Yankee Group Webinar

Astea International - News Letter , time is running out on your chance to register for our FREE ONLINE SEMINAR FEATURING BRIAN JONES OF THE YANKEE GROUP MOBILE CRM: TAKING IT TO THE STREETS TUESDAY DECEMBER 11, 2001 @ 12:00 PM - 1:00 PM EST REGISTER TODAY! SIGN UP NOW Tuesday, December 11, 2001 12 pm - 1pm EST Brian Jones of the Yankee Group will address: (25-30 minutes) · Benefits and Obstacles to Adopting Mobile CRM · Wireless & Mobile Solutions Your Field Reps Will Use Greg Cicio of Astea International will discuss: (15-20 Minutes) · How Astea meets the Mobile CRM demands of today and the future · Customer Examples These presentations will be followed by a brief Q & A Late Breaking News!!! Astea Client Kunick a Finalist in E-Business Mobile Awards Fully automated service solution identifies, diagnoses and reports remote machine malfunctions, then prioritizes service and sends assignments to field engineers' PDAs without human intervention. Horsham, PA, December 7, 2001-Astea International Inc. (Nasdaq:ATEA), a leading global provider of CRM solutions for companies that sell and service capital equipment, announced that an implementation of its AllianceEnterprise Suite software at Kunick Leisure in the U.K. is among four finalists in an E-Business Mobile Awards Competition sponsored by British Telecom. Kunick's fully automated service solution identifies, diagnoses and reports remote machine malfunctions, then prioritizes service and sends assignments to field engineers' PDAs without human intervention. Imagine What You Can Do With Astea's AllianceEnterprise Suite! READ THE ENTIRE RELEASE! In the news... Japan Business Computer Co. Standardizes on Astea's AllianceEnterprise with iMode Mobile CRM Major Japanese IT services company is showcase installation for how AllianceEnterprise CRM software configures to user requirements MOBILIZE YOUR FIELD FORCE In the news... Astea Partners with Sant for Integrated Proposal Content Management Professionally generated proposals and RFP responses are critical for winning new business yet they can be costly and time consuming. By teaming with Sant, Astea streamlines and improves the process with integrated proposal content management for users of AllianceEnterprise iSalesMarketing and iProfessionalServices solutions. ENABLE YOUR SALESFORCE! In the news... Astea's AllianceEnterprise Selected for "Citizen Relationship Management" As part of its Best Value Performance Plan, Kent County Council in the U.K. selects Astea's AllianceEnterprise CRM Solution to improve technical services and 'good value for money.' Astea is exploring further opportunities with local governments throughout the country. Horsham, PA, November 14, 2001-Astea International MORE! About Astea International Software to manage Customer Relationships for companies that sell and support equipment. Astea International Inc. specializes in Customer Relationship Management (CRM) solutions for companies that sell, service and support equipment. Astea solutions integrate, automate and streamline business processes for sales and marketing, customer contact centers, field service, professional services and mobile CRM, and integrate with back-office systems. Astea's solutions are used in multiple industries to improve productivity, customer satisfaction, profitability and top-line revenue growth. Astea offers over twenty years of CRM industry experience and supports a global client base with a worldwide sales and service network. Call Astea Today! 800.878.4657 click here for more Astea Email Newsletter Subscription Information If someone forwarded this email message to you, and you'd like to receive it on a regular basis, please follow these instructions:* To SUBSCRIBE to this email newsletter, reply to this email with the word SUBSCRIBE in the subject, and please cc info@astea.com. Also, please include your email address in the body of the email. If for any reason you would no longer like to receive the Astea International Email Newsletter, please follow the instructions below: * To UNSUBSCRIBE to this email newsletter, reply to this email with the word UNSUBSCRIBE in the subject, and please cc info@astea.com. Also, please include your email address in the body of the email. © 2001 Astea International Inc. Astea is a registered trademark and AllianceEnterprise eCRM Suite is a trademark of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders.   Customer Relationship Management - Making it Personal: Portal Solutions for Front-Office Automation and Customer Relationship Management . Customer Relationship Management (CRM) technology must address the decision support needs of the different people and departments that represent your company and interact with your customers and prospects every day, including the marketing department, the sales force, service personnel, project managers and contact center personnel. By delivering automated decision support about customer relationship dynamics within an integrated front office solution, you can empower your organization with the support needed to continuously improve processes for customer acquisition and retention. FREE WHITEPAPER Customer Testimonials Fuji Film USA "In addition to AllianceEnterprise's capabilities, short- and long-term, we are impressed by the level of expertise demonstrated by Astea's representatives. They know software and customer service. Their experience with automating customer service processes is evident. Their readiness to understand our requirements, share insights, make recommendations and work with us to implement a best solution for our customers and our organization stands out from among the vendors we evaluated." — Steve Pagano, Director of Technical Service, Commercial Imaging Division, FujiFilm USA _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Northwest Pump and Equipment Co. "We follow a rather unique 'Customer for Life' philosophy. Our entire organization and all our resources are made available to each customer relationship. In our evaluation process, only ServiceAlliance complied with this total customer relationship management concept. Astea's focus on Service-Centric CRM and their long history of developing service automation solutions were evident by the depth and breadth of functionality in their ServiceAlliance product." — Bob Mathews, Vice President of Service Operations, Northwest Pump and Equipment Co. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Ichiban "AllianceEnterprise consolidates all aspects of selling and delivering IT services. The system efficiently manages operational details that only an experienced CRM company can provide. Astea's history, industry longevity and vision of the future were critical selection criteria and are evident in the software's performance." — Richard Ochsner, President, Ichiban _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ComputerLand Hobart "We recovered our investment in two months because ServiceAlliance was unequivocally accepted by our staff and every cost is now captured by the system. When selecting any technology, management must create a culture to make change worthwhile. Our new capabilities to problem solve proactively with ServiceAlliance have effected worthwhile change that improves our culture for customer relations and our profitability." — Euan Hills, Managing Director, ComputerLand Hobart click here for more