Documentation comment sympathy

Hi All, My name is Randy Nielsen and I am a documentation manager at Macromedia. I mostly work on ColdFusion, JRun, and Flex, but along the way, I have inherited responsibility for our documentation commenting system, which we call LiveDocs (http://livedocs.macromedia.com/ ). This system is very similar to the one you use for PHP, and it has proven invaluable in a variety of ways. You're probably wondering where I'm going with this. We are currently drowning in a sea of support questions, bug notifications, and feature requests. At least 60% of our comments have nothing to do with the docs and as part of figuring a way out of this problem, I looked at your site and came upon this page: http://www.php.net/manual/add-note.php?sect=function.base64-encode&redir ect=http://www.php.net/manual/en/function.base64-encode.php I felt like I'd found a long-lost brother or sister. Do you mind if I ask you a few questions about how this is working? I imagine we can commiserate, too. Before I go any further, please let me know if you have time for this discussion. Thanks very much, Randy Nielsen Senior IMD Manager Macromedia, Inc