Zend Sos Evaluation

I've got a question to ask about Zend Accelerator that should go in an evaluation support ticket, but I can't seem to create one. All of the docs say "Go to your Pickup Depot and click 'New Ticket'". It even says that *in* the pickup depot, but the words "new ticket" aren't linkable, and nowhere else in the pickup depot says "new ticket". I'll go ahead and ask the questions I was going to make support tickets out of as well: so if that's sufficiently off topic here then you can skip the rest. sorry :) A> I was going to mention that the Zend Accellerator v2.0.0 (the one for php 4.0.5/6) downloads as an empty file. We're already migrating to php 4.1.2, so that one's mainly an fyi. B> We can't seem to get Zend Accellerator v2.0.1 to work with our php 4.1.2 test installation. We've got --disable-debug set in our php configure flags, the install-tty script ran smoothly, everything looks good in php.ini, and apache had no complaints restarting, but nothing shows up in phpinfo(). Any other recommendations or things to check would be a great help. Thanks you all for listening, and may the force be with ye :) - - Jesse Thompson