Re: [OFF] Double charges to credit cards

On Fri, 20 Aug 2004 13:37:23 -0700, Brian Dunning <brian@briandunning.com> wrote: > This question is not necessarily PHP-specific, though we are running > PHP classes. > > Online store, credit card authorized at time of order, credit card > charged at time of shipment (could be anywhere from a few minutes to a > couple weeks later). Standard stuff. But customers are complaining that > they're being double-charged. Turns out that both the authorization and > the charge are showing up on their statements. Our merchant provider, > ConcordEFSnet whose API we're using, says that this is just the way it > works and there's nothing we can do about it. This is bull, there's no way it works this way. > > Sounds too incredible to be true. I've never seen anything like this on > my own credit card statements, and I can't imagine that Amazon, et. al. > have this problem, though they follow our same business process. Can > anyone shed any light on this? > How are you "charging" when the order ships? Are you doing a "Sale" or a "Capture" transaction. Normally when you authorize an amount, it puts a hold on the amount on the credit card. When you want to charge, you have to do a "Capture" of the "Authorization". If you instead do a "Sale", the authorization will show up as a block on the credit card. It *should* go away after 30 or so days. -- DB_DataObject_FormBuilder - The database at your fingertips http://pear.php.net/package/DB_DataObject_FormBuilder paperCrane --Justin Patrin--