RE: [PHP] phpwebhosting.com

IF (notice the CAPITAL IF) they have fixed their system stability problems AND their customer service (or lack thereof) they would be a great service. At one time I was web master for two domains hosted by them (performanceamstyle.com and felineguide.com...performanceamstyle.com is still hosted there by the choice of the domain owner). The service would go away for a few minutes occasionally which wasn't too bad until one day it went away for over 24 hours!!! No replies to email requesting system status, I finally found a phone number to call them (it's not on their site BTW), got an answering machine so I left a message demanding a return phone call to my cell phone and NEVER got a return call. After more than 24 hours the system came back up with no real explanation as to what failed...I found out through a little investigating that some changes I had made to felineguide.com just before the crash were gone and replaced with old code. In other words they had a SERIOUS server crash and had to restore from backups, but they didn't bother to tell me that. About 2 weeks after the disaster the owner of performanceamstyle.com got an email from the new director of customer relations (or something like that). Basically that person said the customer service department was going through a major restructuring and any response time over 24 hours was unacceptable. Since that time I don't think phpwebhosting.com has gone down so maybe they have solved their problems. The owner of felineguide.com asked that I move their site to below10host.com. I have never had a problem with below10host.com (I own teamkaos.org and have it hosted there, felineguide.com is hosted there, and I webmaster kaospetproducts.com there also). Their customer service is excellent, they always respond quickly to requests and in the rare even of a server failure they tell you what happened if you ask. John Guynn This email brought to you by RFCs 821 and 1225. -----Original Message----- From: Matt "TrollBoy" Wiseman [mailto:trollboy@defnet.com] Sent: Wednesday, January 17, 2001 3:15 PM To: PHP (E-mail) Subject: [PHP] phpwebhosting.com ANyone heard anything about these guys? They seem like a godsend, but anyone had any experience with them?