Re: PHP Support Not Taking Issues Seriously

Derick, Mattias, I understand your contributions to PHP are on a volunteer basis, but many programmers are depending on your help. You have great documentation, and thanks for your abrasive approach to supporting PHP. I was trying to get a better response from you and those in charge of its development. I already "RTFM" which is the clear attitude of your organization. If its too much work for you to be nice in helping others, you can quit volunteering to help us. All I've heard is complaining and cussing its its pretty pathetic. John ----- Original Message ----- From: Mattias Segerdahl To: john@castlecomm.com Sent: Wednesday, February 01, 2006 4:13 PM Subject: Are you fucking kidding me!? Did you really expect PHP to have a support desk, or to take your problem and prioritize it? PHP is programmed by a community of people, and they do it for free. PHP is not a company nor will it ever be. Keep looking for that support phonenumber.. If you feel that there is a bug you want to fix, download the source code, apply for a cvs account and fix the fucking problem. And by the way, the bug is bogus, your code lacks proper formatting. ----- Original Message ----- From: "Derick Rethans" <derick@php.net> To: "John CastleComm" <john@castlecomm.com> Cc: <php-qa@lists.php.net>; <webmaster@php.net> Sent: Wednesday, February 01, 2006 3:44 PM Subject: Re: [PHP-QA] PHP Support Not Taking Issues Seriously > On Wed, 1 Feb 2006, John CastleComm wrote: > >> Please help me get in touch with someone. There are no contact >> numbers or email addresses listed on your site to resolve this >> issue. > > http://www.php.net/, click the "Getting help" link at > the top... > >> I feel like I am being ignored/not taken seriously and >> that is not what I expected from a respectable company like yours. > > The last time I checked PHP wasn't any kind of company. You do realize > that we're working on PHP in our spare time? > >> Below is an example of my ticket/problem and responses. Please >> help me get this issue at least recognized so that it can be >> corrected. > > I think that TOny quite explains this issue by even quoting from our > fine manual. > > regards, > Derick > >