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Note Submitter: Lentinecgn ---- Toasted Coffee Gets Scrappy with Yelp rater friday afternoon Melody Vo ordered a Vietnamese coffee at Toasted in Dallas. because she took her first sip, She proper knew it was a cold brew mixed with condensed milk, Not the stronger espresso like pour over classically used in Vietnamese coffee. Vo took her coffee back to the withstand, Sure she'd been handed an inappropriate order. boss explained to her the order was correct, Going as far as telling her that's exactly how they make coffee in Vietnam. That annotate was a "Slap in the face, Vo tells. As Vo oftentimes does, She then left a close review of Toasted on Yelp, Praising the excellent space: "Great situation, The restaurant is gorgeous, But she chosen two stars for a powdery potato soup and cold brew with condensed milk posing as Vietnamese coffee. She ended her review utilizing this type of: "This seemed like a great moment for a well known coffee shop to actually spend time studying Vietnamese coffee and introducing the Dallas community to it, That comment ignited a litany of hazards, With fingers pointed at a cafe owner with a reputation being combative on social media and a perplexed coffee bean roaster in Brooklyn. Eventually, Yelp had to step in and order them back to their corners. "I don't regret anything because I can leave a review for a business. I'm not going to live in fear of Bob, Vo claims, speaking about messages she received from Toasted and warnings from others about owner Bob Sinnot. She suggested they discover more about this style of coffee and mentioned a business in New York that sells Vietnamese beans, Nguyen Coffee provision. by virtue of that comment, Toasted inferred that Vo was connected to the company. then things skidded off the rails. Toasted's social media team took that as a pay to experience threat. "Via a Yelp examination, Melody advocated changes to our Vietnamese coffee. That alone is okay, your current "done Team" Wrote in an email to the Observer sunday. "clearly there was no rebuttal from Toasted on that initial review. But a few hours later Melody sent a message to our Instagram account suggesting we improve our Vietnamese coffee by ordering espresso beans from a 'certain supplier.' based on the person running our Instagram, Melody noted this supplier as 'we.' As in 'we are the only institution in USA offering authentic Vietnamese coffee beans.'" done sent Vo an IM, "You have 4 Yelp reviews. One says your beans are cheap. Want another? period Yelp review down now, Vo taken care of immediately the threat, "I have no idea what you're referring to, Not following their assumption she worked for Ngyuen Coffee Supply, Which she good deals. Shortly soon, The Brooklyn bean roasters picked up two one star reviews on their Yelp page, One under the name of Toasted's owner, bob Sinnot, The other as of "basic S, re-writing that their beans "Made travellers ill, Nguyen Coffee Supply confirmed they received negative reviews on Yelp, But those have since been eradicated. Nguyen made sure to reiterate to the Observer that they don't know Vo and "Only discovered her after the kerfluffle, Vo shared her experience along with screenshots of the backwards and forwards on her Facebook page, which has been then picked up by the Facebook group Reform Dallas, On which there was a group eye roll and not this guy again sigh, Leading and a post from Jessie Alexander Moncrief: wearing 2019, Fort Worth Weekly passed, "done Gets Roasted, About a web-based spat between Sinnot and a former employee. After the tale was published, Sinnot took work and said he regretted the incident. Vo says she was warned by people on facebook or myspace about Sinnott. "People told me I should be scared and runs another Facebook page, Vo affirms. "nonetheless,however it, We should not give bullies power. My goal in taking on Bob is if you are going to take on a culture, account for it in a correct way, A Kerfuffle too A associated with Toasted continued to text Vo after her review: "Anyway my Facebook group has 1500 mem