#43748 [NEW]: MSI installer fails with error 2738

From: alvaro at demogracia dot com Operating system: Windows Vista PHP version: 5.2.5 PHP Bug Type: *General Issues Bug description: MSI installer fails with error 2738 Description: ------------ I can't install any *.msi package newer that 2.5.3 under Windows Vista by double-clicking the file. Even though my user has admin rights, I need to run it from an elevated console. Installer doesn't warn about it. It starts as usual, prompts for options, asks for elevation and finally stops with this error message: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738." The chosen options do not seem to make any difference. It also happens with today's snapshot (2.5.6-dev 2008-01-04): http://snaps.php.net/win32/php5.2-win32-installer-latest.msi I believe it's not a dupe of #43230 because that fixed the problem for my Windows XP box but not for my Vista box. As I said, opening an elevated console and running it for command line does work. Reproduce code: --------------- Please find an excerpt from verbose logging mode output below (non-elevated console). msiexec /i php-5.2.5-win32-installer.msi /l*v error.log Full logs can be found here: http://alvaro.es/archivos/error_2.5.2_2007-12-11.log.zip [30KB] http://alvaro.es/archivos/error_2.5.6-dev_2008-01-04.log.zip [30KB] Actual result: -------------- [...] MSI (s) (CC:6C) [07:51:45:428]: Running as a service. MSI (s) (CC:6C) [07:51:45:432]: Hello, I'm your 32bit Impersonated custom action server. MSI (s) (CC:E4) [07:51:45:434]: Note: 1: 2205 2: 3: Error MSI (s) (CC:E4) [07:51:45:434]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 2738 DEBUG: Error 2738: Could not access VBScript runtime for custom action The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , , MSI (s) (CC:E4) [07:51:46:615]: Note: 1: 2205 2: 3: Error MSI (s) (CC:E4) [07:51:46:615]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 1709 MSI (s) (CC:E4) [07:51:46:615]: Product: PHP 5.2.3 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , , [...] MSI (c) (A8:DC) [07:51:47:896]: Windows Installer installed the product. Product Name: PHP 5.2.5. Product Version: 5.2.5. Product Language: 1033. Installation success or error status: 1603. MSI (c) (A8:DC) [07:51:47:900]: Grabbed execution mutex. MSI (c) (A8:DC) [07:51:47:900]: Cleaning up uninstalled install packages, if any exist MSI (c) (A8:DC) [07:51:47:901]: MainEngineThread is returning 1603 === Verbose logging stopped: 04/01/2008 7:51:47 === -- Edit bug report at http://bugs.php.net/?id=43748&edit=1 -- Try a CVS snapshot (PHP 4.4): http://bugs.php.net/fix.php?id=43748&r=trysnapshot44 Try a CVS snapshot (PHP 5.2): http://bugs.php.net/fix.php?id=43748&r=trysnapshot52 Try a CVS snapshot (PHP 5.3): http://bugs.php.net/fix.php?id=43748&r=trysnapshot53 Try a CVS snapshot (PHP 6.0): http://bugs.php.net/fix.php?id=43748&r=trysnapshot60 Fixed in CVS: http://bugs.php.net/fix.php?id=43748&r=fixedcvs Fixed in release: http://bugs.php.net/fix.php?id=43748&r=alreadyfixed Need backtrace: http://bugs.php.net/fix.php?id=43748&r=needtrace Need Reproduce Script: http://bugs.php.net/fix.php?id=43748&r=needscript Try newer version: http://bugs.php.net/fix.php?id=43748&r=oldversion Not developer issue: http://bugs.php.net/fix.php?id=43748&r=support Expected behavior: http://bugs.php.net/fix.php?id=43748&r=notwrong Not enough info: http://bugs.php.net/fix.php?id=43748&r=notenoughinfo Submitted twice: http://bugs.php.net/fix.php?id=43748&r=submittedtwice register_globals: http://bugs.php.net/fix.php?id=43748&r=globals PHP 3 support discontinued: http://bugs.php.net/fix.php?id=43748&r=php3 Daylight Savings: http://bugs.php.net/fix.php?id=43748&r=dst IIS Stability: http://bugs.php.net/fix.php?id=43748&r=isapi Install GNU Sed: http://bugs.php.net/fix.php?id=43748&r=gnused Floating point limitations: http://bugs.php.net/fix.php?id=43748&r=float No Zend Extensions: http://bugs.php.net/fix.php?id=43748&r=nozend MySQL Configuration Error: http://bugs.php.net/fix.php?id=43748&r=mysqlcfg