#43748 [Asn->Csd]: MSI installer fails with error 2738

ID: 43748 Updated by: jmertic@php.net Reported By: alvaro at demogracia dot com -Status: Assigned +Status: Closed Bug Type: *General Issues Operating System: Windows Vista PHP Version: 5.2.5 Assigned To: jmertic New Comment: Thank you for your bug report. This issue has already been fixed in the latest released version of PHP, which you can download at http://www.php.net/downloads.php Previous Comments: ------------------------------------------------------------------------ [2008-02-13 13:09:05] alvaro at demogracia dot com Thank you, I'll test it ASAP. In case someone wants to test the new installer but has fiddled with vbscript.dll and jscript.dll, here's a link that explains how to reset it to Windows Vista default status: http://blogs.msdn.com/heaths/archive/2007/05/31/windows-installer-errors-2738-and-2739-with-script-custom-actions.aspx It seems that Microsoft discourages re-registering these DLLs from an elevated console. ------------------------------------------------------------------------ [2008-02-08 04:30:18] jmertic@php.net Can you retest the next snapshot release; I made some adjustments to hopefully help this out. ------------------------------------------------------------------------ [2008-01-28 15:33:03] jmertic@php.net It's actually something different, more specific to Vista not liking custom actions written in VBScript unless you are running from an elevated console as you did. Other than re-writing the custom actions as managed c++, you can do one of two things - Re-register vbscript.dll or jscript.dll under an elevated console -or- - Run the installer from an elevated console. I'm going to look into re-writing the custom actions as managed C++ in the future. ------------------------------------------------------------------------ [2008-01-04 07:20:06] alvaro at demogracia dot com Description: ------------ I can't install any *.msi package newer that 2.5.3 under Windows Vista by double-clicking the file. Even though my user has admin rights, I need to run it from an elevated console. Installer doesn't warn about it. It starts as usual, prompts for options, asks for elevation and finally stops with this error message: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738." The chosen options do not seem to make any difference. It also happens with today's snapshot (2.5.6-dev 2008-01-04): http://snaps.php.net/win32/php5.2-win32-installer-latest.msi I believe it's not a dupe of #43230 because that fixed the problem for my Windows XP box but not for my Vista box. As I said, opening an elevated console and running it for command line does work. Reproduce code: --------------- Please find an excerpt from verbose logging mode output below (non-elevated console). msiexec /i php-5.2.5-win32-installer.msi /l*v error.log Full logs can be found here: http://alvaro.es/archivos/error_2.5.2_2007-12-11.log.zip [30KB] http://alvaro.es/archivos/error_2.5.6-dev_2008-01-04.log.zip [30KB] Actual result: -------------- [...] MSI (s) (CC:6C) [07:51:45:428]: Running as a service. MSI (s) (CC:6C) [07:51:45:432]: Hello, I'm your 32bit Impersonated custom action server. MSI (s) (CC:E4) [07:51:45:434]: Note: 1: 2205 2: 3: Error MSI (s) (CC:E4) [07:51:45:434]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 2738 DEBUG: Error 2738: Could not access VBScript runtime for custom action The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , , MSI (s) (CC:E4) [07:51:46:615]: Note: 1: 2205 2: 3: Error MSI (s) (CC:E4) [07:51:46:615]: Note: 1: 2228 2: 3: Error 4: SELECT Message FROM Error WHERE Error = 1709 MSI (s) (CC:E4) [07:51:46:615]: Product: PHP 5.2.3 -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2738. The arguments are: , , [...] MSI (c) (A8:DC) [07:51:47:896]: Windows Installer installed the product. Product Name: PHP 5.2.5. Product Version: 5.2.5. Product Language: 1033. Installation success or error status: 1603. MSI (c) (A8:DC) [07:51:47:900]: Grabbed execution mutex. MSI (c) (A8:DC) [07:51:47:900]: Cleaning up uninstalled install packages, if any exist MSI (c) (A8:DC) [07:51:47:901]: MainEngineThread is returning 1603 === Verbose logging stopped: 04/01/2008 7:51:47 === ------------------------------------------------------------------------ -- Edit this bug report at http://bugs.php.net/?id=43748&edit=1