It is defined by how it can satisfy the needs of a customer. And I am saying that do it better then any open source product which competes with ours. You seem to be fixated on the fact that I am attacking the open source movement. I am not. What I am doing is comparing the products.
I've seen many opensource carts and most of them don't come close to what I want to use.. or what I want my customers to use.
I can, and sometimes do, however there is nothing wrong with creating something that can fulfill a demand, and charge for it. Not everything that I do will be charged for, but I also have a little girl that wants to be fed, and the open source movement doesn't supply food yet.
No, there's nothing wrong with earning money..
I think you're not using the right arguments in favor of a paid product compared to opensource.. I consider some of them false.. but perhaps the company you work for has a much better support..
You should not compare in general.. I can understand why some people prefer a commercial product above.. But support is not always the best argument..
Now, if you'll excuse me, I have to fight a M$ product.. with it's 'great support'.
Bye,
B.