No that is not what I said. If you go back and read I have been referring to merchants. I know that the company I work for has outstanding support. They are an exception. But if a company doesn't give you what you want go somewhere else.
The only disadvantage: they already got my money. I don't mind to pay for something as long as it's really good and better then a free product.
I find that most open source doesn't have great support either, and a company that charges for something will have more features that I want/need because if not then I will go somewhere else, and they have dedicated people on it.
This depends on the kind of support you expect. I see lots of messages here, on the MySQL and on the ProFTPD list saying I want to do this but how.. The answer might be read a book or people are pointed to online documentation, or just RTFM.
For someone like me, and quite a few others on this list, support the way you're company provides it is not needed..
Generally the open source side of things has developers who work on it in their spare time. Which leads to longer delays then commercial.
I don't know if that's true. Opensource has more developers.. if say 10 people work on a project it might even become available sooner then a commercial product..
For most endusers support and easy to use/install are important reasons to buy a product..
Bye,
B.