An Opportunity

Don't miss this opportunity to * GROW TOP LINE REVENUE * LOWER OPERATIONAL COSTS * INCREASE COMPETITIVE ADVANTAGE & PROFITABILITY * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * REQUEST YOUR FREE COPY OF ASTEA'S LATEST WHITEPAPER Customer Relationship Management - Making it Personal: Portal Solutions for Front-Office Automation and Customer Relationship Management . http://www.astea.com/crm_whitepaper.asp Customer Relationship Management (CRM) technology must address the decision support needs of the different people and departments that represent your company and interact  with your customers and prospects every day, including the marketing department, the sales force, service personnel, project managers and contact center personnel. By delivering automated decision support about customer relationship dynamics within an integrated front office solution, you can empower your organization with the support needed to continuously improve processes for customer acquisition and retention. * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *     * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * The AllianceEnterprise eCRM Suite delivers complete modular front-office applications that address every customer relationship touch point. The products have comprehensive out-of-box functionality for automating customer-facing business processes and managing: Sales Service Contracts Projects Call Center    ABOUT ASTEA INTERNATIONAL Astea International Inc. http://www.astea.com/specializes in Customer Relationship Management (CRM) solutions for companies that sell, service and support equipment. Astea solutions integrate, automate and streamline business processes for sales and marketing, customer contact centers, field service, professional services and mobile CRM, and integrate with back-office systems. Astea’s solutions are used in multiple industries to improve productivity, customer satisfaction, profitability and top-line revenue growth Astea offers over twenty years of CRM industry experience and supports a global client base with a worldwide sales and service network. Call Astea Today! 800.878.4657 * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * "We were growing so quickly that we felt we had to implement Astea to deliver what we wanted for our customers. They didn't disappoint." — Charles Whitehead, Director of Support Services, GTE Customer Networks   ASTEA INTERNATIONAL Email Newsletter SUBSCRIPTION INFORMATION If someone forwarded this email message to you, and you'd like to receive it on a regular basis, please follow these instructions: * To SUBSCRIBE to this email newsletter, just reply to this email with the word SUBSCRIBE in the subject. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ If for any reason you would no longer like to receive the Astea International Email Newsletter, please follow the instructions below: * To UNSUBSCRIBE to this email newsletter, just reply to this email with the word UNSUBSCRIBE in the subject. Please include your email address in the body of the email. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ © 2001 Astea International Inc. Astea is a registered trademark and AllianceEnterprise eCRM Suite is a trademark of Astea International Inc. All other company and product names contained herein are trademarks of the respective holders. "We knew our current systems would not keep pace with our growing business needs or the increasing expectations of our customers. A team was formed to research over 150 potential solutions. Once all research was completed a decision was made to implement the Astea solution... Although most companies offered all the basics required to run a break / fix service company, we required much more. Asset management, customer / remote staff web access, knowledge base support, sales automation, contact management, and more." "Following our first month of implementation, I can now say we have tight control of our inventory and the tools required to optimize customer satisfaction while reducing costs. We have begun asset management services for one of our large customers generating revenues for this value added service. Thanks to Astea, we now have a system in place that manages all aspects of selling and delivery of services to meet and exceed our customer’s expectations!" — Charlie Walters Vice President, Operations, NewBold Corporation