OpenSource & the problem of professional support

Hi folks, [please *don't* see this as commercial spam. I only want to stress the topic "OpenSource & no mandatory support" which is running around in the heads of IT decisioners and often the reason why they prefer proprietary products.] besides the very great support from mailing lists, newsgroups and tutorials customers often have a problem when hearing the word "OpenSource". They often think "OpenSource, no good support". Especially when coming to mission-critical applications, good and mandatory support is needed. We from ThinkPHP developed two products, our single incident support services and the on-call duty support services with guaranteed reaction times (our customers are national and international). These services are especially good when coming to enterprise environments and it will mature PHP's standing in the E-Business. So, regarding PHP evangelism, collecting companies who provide mandatory support could be a good idea to list on the evangelism web site. (I think Zend once offered also PHP support with their SOS services, but for some reasons I can't find these services anymore on their web site.) -- PHP-Support * realitätsnahe Performance-Messungen mit Code-Analyse Webapplikationsentwicklung * PHP-Schulungen * Consulting 0700-THINKPHP -*- bjoern@thinkphp.de