Re: OpenSource & the problem of professional support

Le Lundi 27 mai 2002, à 04:17 , Björn Schotte a écrit : Hi Björn,

besides the very great support from mailing lists, newsgroups and tutorials customers often have a problem when hearing the word "OpenSource". They often think "OpenSource, no good support". Especially when coming to mission-critical applications, good and mandatory support is needed. We from ThinkPHP developed two products, our single incident support services and the on-call duty support services with guaranteed reaction times (our customers are national and international). These services are especially good when coming to enterprise environments and it will mature PHP's standing in the E-Business. So, regarding PHP evangelism, collecting companies who provide mandatory support could be a good idea to list on the evangelism web site. (I think Zend once offered also PHP support with their SOS services, but for some reasons I can't find these services anymore on their web site.)

This is one of the major subjet to address, which will help promoting. I know ThinkPHP is doing that. Can you point us some more names? We could start such a list, if we can gather a few names and URL. I won't mind some marketing speech going along with those companies, but it will be better to have a (even short) list of them. Differents countries may bring different names. I'm going to submit this on AFUP on my French side. Canada has nothing to offer, AFAIK, but US must have some solutions. Application coming with support (such as PHPBB,v-webmail, conman) may also fatten this list. Any opinion about that? Dams.