Re: PHP Trouble-Ticket-Systems?

Sounds interesting. I used RT at work but it was a nightmare to install and since my machine is a pure PHP-Apache I don't want to install mod_perl-support as well. Let me know if you need help on some parts. Thomas On Sun, 1 Dec 2002 14:33:02 -0500 jchum@jps.net (Jonathan Chum) wrote: > I actually spent all day last Wednesday for looking for such a tool to > integrate into a web hosting control panel we've built, but there really > isn't a good one out there. PerlDesk is a free one that is template based, > yet it's lacking a few features. At work, we use Response Tracker v2 (RT) > which is also Perl based, but the template engine is nightmare to give it a > new look. It has everything you mention below, but the interface and > installation is the drawbacks. > > So, I spent my Thanksgiving weekend working on PHP port of RT2 which at the > moment is able to authenticate technicians, create a new ticket, > reply/comment to tickets, activity logging, queue stats, and a few other > things. > > I haven't done the client side yet, but shouldn't be too hard since the DB > schema is complete and I can safely reuse templates in the technician screen > for the client area with a small bit of changing out the WHERE clauses in > the SQL querying. > > The DB layer is ADODB so it can be ported over to PostGreSQL later on. > Smarty is the template class I'm using with custom error pages on all > errors, warning, or notices. > > Until the web interface is hardened, then I'll work on email parser to pipe > it into database and parse MIME attachments. . . I'd like to see it evolve > into something like cyracle.com where there is a knowledge base in which the > visitor can rummage through before submitting in a ticket. > > "Thomas Seifert" <thomas.seifert@myphorum.de> wrote in message > news:20021201165935.5d960318.thomas.seifert@myphorum.de... > > Hi folks, > > > > I already searched through the web but couldn't find any which provide the > features I want. > > > > What I would want to see in such a system: > > - adding TroubleTickets through webinterface or sending an email to an > support email-address > > - adding answers to troubletickets to their parent > > - nice admininterface to answer support-requests and add comments (not > sent to visitors) > > - open/close/stalled/bogus ... and so on tags for the system > > - ... > > > > > > So the question is, does anyone know any good > troubleticket/helpdesk-systems written in PHP? > > > > > > Thanks, > > > > Thomas > >