Re: how to determine if shopping cart has been abandoned?

Chris W. Parker wrote: > Now what do we do? Does the program automatically delete the carts > after a certain (definable) period of time, i.e. 7 days? OR do we > allow the merchant to manually delete the carts at any point they > want? And how do you determine your abandoned cart rate? That is, do Well, you don't what item to linger too long as prices change. If a user add something to their cart and comes back days later, there may be a different price or the item may have been discontinued, etc.. So you user may end up getting the wrong price unless you have checkout logic to correct pricing. I say, if an incomplete cart hasn't been touched more than 2 hours *and* you do cleanup processing at 3:00am, then that'll be safe enough, especially if you have few international orders. -Eric Wood