Re: Help Desk software
| From: | Daniel Lahey | Date: | Wed, 21 Dec 2005 17:17:36 +0000 |
| Subject: | Re: Help Desk software | ||
| References: | 1 2 3 | Groups: | php.general |
| Request: | Send a blank email to php-general+get-227775@lists.php.net to get a copy of this message | ||
I found one set of links that might prove helpful: http://www.helpdesk.com/software-helpdesk.htm A lot of the software doubles as asset management software or comes bundled with such a module. There are a yitload of links on that page. I'm only on the Bs. Good luck.
On Dec 21, 2005, at 12:05 AM, john@johnallsopp.co.uk wrote:
Daniel Lahey said the following on 12/20/2005 10:28 PM:Can anyone recommend some good Open-Source Help Desk software for PHP?Glenn Sieb said: IMHO the best is RT, which is Perl and Mason. (http://www.bestpractical.com/rt) There are some nice PHP ones out there, but I don't have any experience with them: ruQueue: http://freshmeat.net/projects/ruqueue/ Hesk: http://www.phpjunkyard.com/free-helpdesk-software.php Help Desk Software: http://www.helpdeskreloaded.com/ I'm sure there are more..At the risk of hijacking this thread, I was hoping to see, in the answers to Daniel's question, software that handled software/hardware itinerary and problem history .. so support, but for a closed group of users, rather like a medical history for each machine and user. Anyone know of anything like that? J