Re: Terrible Hosting Experience

On 2/20/01 3:17 PM this was written: > We host and provide servers to a good number > of clients that have come over from Alabanza. > All of them complaining of similar experiences.... > I think that company has been plagued for a > long time.... I agree. I have dealt with them on one level or another since 1997. They used to have great customer service and skillful people. Well, those people left out of frustration and better opportunities and they were replaced with idiots. These idiots that man their help desks and other services now have very little to know about how to even work a computer. I know that they have their help their help-desk in a college town and employ people from the university. Some of the CS reps are philosophy and other liberal arts students. I called one day to give my updated credit card information to a billing rep but they weren't in so I got a CS rep. They said, "You can update it online", I said, "Your control panel isn't behind a secure server. I will not update my Credit card information online." I asked her write it down, put it in an envelope and deliver it to the billing rep by hand. The CS rep said, "No problem." About a week later I received an e-mail. I was forwarded from the CS rep the conversation that took place 0VER E-MAIL with my CC information included in the e-mail from the very first sending. I was so mad. I told her that she just compromised my CC number! She said, "But I sent it right to her in the office." I said, "You office is in a whole-nother state from where the server is. It traveled unsecurely from your location to the server and back again several times in the last few days." she was clueless. Okay, I'm shutting up now. -- Thomas Deliduka IT Manager ------------------------- New Eve Media The Solution To Your Internet Angst http://www.neweve.com/