RE: [PHP] Terrible Hosting Experience

Yes, the tech support has been slow lately. I'm told they are receiving an unforeseen amount of inquiries with the release of the Freedom line due to the large number of non-Unix savvy users trying to use the new line. I'm also told that they are in the process of beefing up there tech support dept. to handle the additional load. After complaining to my service rep about this he now takes my support inquires and moves them directly into an accelerated queue so we can get quicker responses. I was told the freedom line will not replace the old Vserver lite, pro, merchant line. But your right about the flexibility in the lower end product..... -Brian > -----Original Message----- > From: Richard McLean [mailto:designeffect@one.net.au] > Sent: Wednesday, February 21, 2001 12:48 PM > To: brian@gfx.cncdsl.com > Cc: PHP List > Subject: RE: [PHP] Terrible Hosting Experience > > > At 11:32 AM -0500 21/2/01, Brian V Bonini wrote: > >This is actually a Vservers product. Vservers merged with > >HostPro back about 8 months ago. They continue to develop > >their own product line under the HostPro moniker with HostPro > >providing the font-line tech support and billing and of course > >taking all the credit.... ;-) > >It's a very flexible package, in fact the most flexible I've > >seen in a shared environment, hosted in a Seattle based data > >center connected via OC-48's (2.5 Gbps I believe?) > > > The new accounts are the Freedom accounts. Great setup, > speed, functionality. Pricing is competitive-ish too. > > VServers have been bought by HostPro and I have to say that > the level of service has gone down considerably since the move. > VServers had 24/7 support and I think the longest it ever actually > took to get something done (not just hear back from them) in the > 9 months or so that I've been with them was about an hour. > > HostPro is currently running at around the 24-72 hour mark. > Definite culture shock. The premium that I was happily paying > for VServers is starting to lose it's value to me - especially seeing > the Freedom accounts (which AFAIK will replace the VServer > line of products) are lacking some of the flexibility in the lower end > accounts that was present in the previous setups at the same > price point. > > > cheers, > Richard >