RE: [PHP] What would you want in a PHP web host?

OK, this bugs me. Jeff -- you're obviously getting a kickback for any business you refer to them -- why not mention that in your email so we all know you have some financial interest in the company? --kurt > -----Original Message----- > From: Jeff Pearson [mailto:jeffpearson@paymentresource.com] > Sent: Thursday, August 02, 2001 9:00 AM > To: Richard Baskett; php-general@lists.php.net > Subject: RE: [PHP] What would you want in a PHP web host? > > > I am currently working with a hosting company that is > striving to attain everything you all have mentioned. Check > out http://www.eaccounts.net/ref/jp52950052/referer=emaillink > > I do the Beta testing for them and have all of my sites > hosted there. If there is something missing, let me know and > I'll bring it up to them. > > > Jeff Pearson > > > > -----Original Message----- > > From: Richard Baskett [mailto:rickbaskett@home.com] > > Sent: Wednesday, August 01, 2001 6:00 PM > > To: php-general@lists.php.net > > Subject: Re: [PHP] What would you want in a PHP web host? > > > > > > Please tell me what host you use!! I cant even seem to get > the host I > > am going through to upgrade php. They'll do it when they > feel like is > > pretty much the response I get. Other host responses: "We don't > > support php or mysql" "Sometime in the future, but currently no > > support", "You're the only person that has requested it, so > until more > > demand, we're not going to support it" Frustrating, frustrating, > > frustrating, especially when I feel like it's the wave of > the future. > > A host that provides everything you've specified... is to die for :) > > > > So if you have a list... please do tell! :) > > > > Rick > > > > > [this is long] > > > > > > on 8/1/01 1:06 AM, Derek Del Conte at > derek@gambitdesign.com wrote: > > > > > >> I have been developing PHP for a while now, and I am wondering > > how other > > >> developers find their PHP hosting company. So far this has not > > >> been an issue for me because I am always in full control of my > > >> servers > > (well, as > > >> much control as possible with any web server :), but recently > > we have begun > > >> to host other PHP sites. > > > > > > my background is networking. i've built and maintained a > number of > > > increasingly complex networks over the years and at times > have been > > > intimately involved in the customer support piece. i have had > > many jobs in > > > the customer support area outside of technology too. now i > > write and host > > > php apps. > > > > > >> We want to make sure that we are providing appropriate support > > to our PHP > > >> developers. I see too many hosting companies saying that they > > support PHP, > > >> but not having anyone familiar with PHP on hand. We want to > > have actual > > >> support, a developer to call when you have a PHP issue. > > > > > > do you _really_ want to pay someone 24x7x365 to maintain a php > > help line? > > > the best coding happens outside the 9-5 window. > > > > > > the way i see it, as a php hosting site, your job is to keep > > the servers up > > > and running, 24x7x365, bug-free and up-to-date. php support is > > for software > > > consultants (which isn't to say that you can't do both) folks who > > > need hosting want realiable hosting. > > >> > > >> > > >> What do you think a medium sized hosting company could do to > > give you (the > > >> developer) better service and support? > > > > > > honesty, reliability, communication, response, bandwidth. > > > > > >> Is access to professional PHP developers useful when an issue > > >> arises? > > > > > > i doubt it, but imagine you could come up with a business > model for > > > providing php development support. probably long term stuff. > > maybe write and > > > maintain an application for someone, or possibly training... > > > > > > i would think of hosting and consulting as separate symbiotic > > businesses. > > > you'll get some referral business and a little cross-over, but > > don't expect > > > most hosting customers to want support or for folks > who've used you > > > to consult on a project to host their app with you. > > > > > >> Are hosting companies reluctant to give you more access rights? > > > > > > if they say 'no', does their reason atleast seem reasonable? are > > > they willing to think about it and get back to you? do they say > > 'yes' when they > > > should be saying 'yes'? > > > > > >> Are they willing to re-compile their PHP build to add other > > >> options? > > > > > > as someone else has said, all options. php hosting should be > > php hosting. > > > > > > caveat--if there are some options that most folks would > reasonably > > > call 'optional' or 'dangerous', these shouldn't be expected. > > > i am > > pretty new at > > > programming and php, so i have no idea if things like > this exist. i > > > personally only compile in the options i use. > > > > > >> How long do requested changes to the server take? > > > > > > unreasonable delays are unacceptable. i mean, if you can get it > > done, do it. > > > these are our customers. they are giving us money :) > > > > > > you (or your server dude(ette)) should be as excited as your > > customer is for > > > the new features. you should be saying "whoa, i can't believe > > that's not in > > > there. hold on... ... ... ok, try it now. it works? cool, have > > a good one. > > > <click>" :) > > > > > > (obviously, don't do anything to your box you don't > understand, and > > > security, security, security, but you get the picture) > > > > > >> What other suggestions do you have for improving the > > relationship between > > >> the server administrator and the PHP developer? > > > > > > do the right thing! > > > > > > i've been on both sides of this (positive and negative :) > tell your > > > customers everything you know. make it easy for them to obtain > > any and all > > > reasonable information 24 hours a day. anticipate customer > > needs. constantly > > > re-evaluate all of your policies and let your customers know them. > > > > > > your business should constantly evolve to your changing > > customer base. when > > > a customer makes a request for something you haven't considered, > > > your response should be "hmmm..., that's interesting. let us talk > > about that a > > > little and get back to you". and then, slap yourself for > not having > > > anticipated the request, talk about it and get back to them. keep > > > them informed. > > > > > > the successful enterprises i've been involved with cared > about their > > > customers, educated themselves about their endeavor and did the > > right thing. > > > too many businesses make decisions for the wrong > reasons--political > > > infighting, process management, knee-jerk reaction, unmotivated > > employee, > > > you name it. when a question arises, folks need to openly > discuss it > > > and come to concensus. too many folks can't admit they might not > > know something > > > (or even that times have changed) and they keep doing the wrong > > > thing. > > > > > > do the right thing! > > > > > >> I spent some time going through the PHP site looking at the > > list of hosts > > >> supporting PHP, but I didn't find any real discussion about > > what people want > > >> in a host (although I did find plenty of things they > don't want :). > > > > > > think about what you want in support from your vendors. support > > is support. > > > even monkeys can be trained. it takes someone who cares > to provide > > > good support. > > > > > >> I just figured that I would ask the PHP community exactly what > > they wanted. > > >> Thank you for any insight that you can give me. > > > > > > well, not much of my knowledge is php related, but what > the heck :) > > > > > >> > > >> --derek > > > > > > > > > -- mike cullerton > > > > > > > > > > > > -- > > > PHP General Mailing List (http://www.php.net/) > > > To unsubscribe, e-mail: php-general-unsubscribe@lists.php.net > > > For additional commands, e-mail: > php-general-help@lists.php.net To > > > contact the list administrators, e-mail: > > > php-list-admin@lists.php.net > > > > > > > > > -- > > PHP General Mailing List (http://www.php.net/) > > To unsubscribe, e-mail: php-general-unsubscribe@lists.php.net > > For additional commands, e-mail: php-general-help@lists.php.net To > > contact the list administrators, e-mail: > php-list-admin@lists.php.net > > > > > -- > PHP General Mailing List (http://www.php.net/) > To unsubscribe, e-mail: php-general-unsubscribe@lists.php.net > For additional commands, e-mail: > php-general-help@lists.php.net To contact the list > administrators, e-mail: php-list-admin@lists.php.net > >