RE: [PHP] What would you want in a PHP web host?

Kurt, Believe it or not, I am not receiving any kickback for the referrals. The owner of the company is a friend of mine. I help him out by testing features and such(I did mention this in my post). The guy is one of those who is honestly trying to build the best services he possibly can by making sure he listens to what his customers want. He is a programmer himself and so he understands the issues. If I made any money from it, I would have made sure to have mentioned it. Like you, I hate those posts from people with suggestions to check something out only to find it a selling job for their own benefit. I honestly think this is what the people in the thread is looking for and was trying to help them out. My apologies if I did not communicate myself properly and gave you the impression I would trying to mislead/take advantage of anyone. Jeff Pearson > -----Original Message----- > From: Kurt Lieber [mailto:php@kirpatrick.com] > Sent: Thursday, August 02, 2001 10:25 AM > To: 'PHP List' > Subject: RE: [PHP] What would you want in a PHP web host? > > > OK, this bugs me. Jeff -- you're obviously getting a kickback for any > business you refer to them -- why not mention that in your email so we > all know you have some financial interest in the company? > > --kurt > > > -----Original Message----- > > From: Jeff Pearson [mailto:jeffpearson@paymentresource.com] > > Sent: Thursday, August 02, 2001 9:00 AM > > To: Richard Baskett; php-general@lists.php.net > > Subject: RE: [PHP] What would you want in a PHP web host? > > > > > > I am currently working with a hosting company that is > > striving to attain everything you all have mentioned. Check > > out > > http://www.eaccounts.net/ref/jp52950052/referer=emaillink > > > > I do the Beta testing for them and have all of my sites > > hosted there. If there is something missing, let me know and > > I'll bring it up to them. > > > > > > Jeff Pearson > > > > > > > -----Original Message----- > > > From: Richard Baskett [mailto:rickbaskett@home.com] > > > Sent: Wednesday, August 01, 2001 6:00 PM > > > To: php-general@lists.php.net > > > Subject: Re: [PHP] What would you want in a PHP web host? > > > > > > > > > Please tell me what host you use!! I cant even seem to get > > the host I > > > am going through to upgrade php. They'll do it when they > > feel like is > > > pretty much the response I get. Other host responses: "We don't > > > support php or mysql" "Sometime in the future, but currently no > > > support", "You're the only person that has requested it, so > > until more > > > demand, we're not going to support it" Frustrating, frustrating, > > > frustrating, especially when I feel like it's the wave of > > the future. > > > A host that provides everything you've specified... is to die for :) > > > > > > So if you have a list... please do tell! :) > > > > > > Rick > > > > > > > [this is long] > > > > > > > > on 8/1/01 1:06 AM, Derek Del Conte at > > derek@gambitdesign.com wrote: > > > > > > > >> I have been developing PHP for a while now, and I am wondering > > > how other > > > >> developers find their PHP hosting company. So far this has not > > > >> been an issue for me because I am always in full control of my > > > >> servers > > > (well, as > > > >> much control as possible with any web server :), but recently > > > we have begun > > > >> to host other PHP sites. > > > > > > > > my background is networking. i've built and maintained a > > number of > > > > increasingly complex networks over the years and at times > > have been > > > > intimately involved in the customer support piece. i have had > > > many jobs in > > > > the customer support area outside of technology too. now i > > > write and host > > > > php apps. > > > > > > > >> We want to make sure that we are providing appropriate support > > > to our PHP > > > >> developers. I see too many hosting companies saying that they > > > support PHP, > > > >> but not having anyone familiar with PHP on hand. We want to > > > have actual > > > >> support, a developer to call when you have a PHP issue. > > > > > > > > do you _really_ want to pay someone 24x7x365 to maintain a php > > > help line? > > > > the best coding happens outside the 9-5 window. > > > > > > > > the way i see it, as a php hosting site, your job is to keep > > > the servers up > > > > and running, 24x7x365, bug-free and up-to-date. php support is > > > for software > > > > consultants (which isn't to say that you can't do both) folks who > > > > need hosting want realiable hosting. > > > >> > > > >> > > > >> What do you think a medium sized hosting company could do to > > > give you (the > > > >> developer) better service and support? > > > > > > > > honesty, reliability, communication, response, bandwidth. > > > > > > > >> Is access to professional PHP developers useful when an issue > > > >> arises? > > > > > > > > i doubt it, but imagine you could come up with a business > > model for > > > > providing php development support. probably long term stuff. > > > maybe write and > > > > maintain an application for someone, or possibly training... > > > > > > > > i would think of hosting and consulting as separate symbiotic > > > businesses. > > > > you'll get some referral business and a little cross-over, but > > > don't expect > > > > most hosting customers to want support or for folks > > who've used you > > > > to consult on a project to host their app with you. > > > > > > > >> Are hosting companies reluctant to give you more access rights? > > > > > > > > if they say 'no', does their reason atleast seem reasonable? are > > > > they willing to think about it and get back to you? do they say > > > 'yes' when they > > > > should be saying 'yes'? > > > > > > > >> Are they willing to re-compile their PHP build to add other > > > >> options? > > > > > > > > as someone else has said, all options. php hosting should be > > > php hosting. > > > > > > > > caveat--if there are some options that most folks would > > reasonably > > > > call 'optional' or 'dangerous', these shouldn't be > > > > expected. i am > > > pretty new at > > > > programming and php, so i have no idea if things like > > this exist. i > > > > personally only compile in the options i use. > > > > > > > >> How long do requested changes to the server take? > > > > > > > > unreasonable delays are unacceptable. i mean, if you can get it > > > done, do it. > > > > these are our customers. they are giving us money :) > > > > > > > > you (or your server dude(ette)) should be as excited as your > > > customer is for > > > > the new features. you should be saying "whoa, i can't believe > > > that's not in > > > > there. hold on... ... ... ok, try it now. it works? cool, have > > > a good one. > > > > <click>" :) > > > > > > > > (obviously, don't do anything to your box you don't > > understand, and > > > > security, security, security, but you get the picture) > > > > > > > >> What other suggestions do you have for improving the > > > relationship between > > > >> the server administrator and the PHP developer? > > > > > > > > do the right thing! > > > > > > > > i've been on both sides of this (positive and negative :) > > tell your > > > > customers everything you know. make it easy for them to obtain > > > any and all > > > > reasonable information 24 hours a day. anticipate customer > > > needs. constantly > > > > re-evaluate all of your policies and let your customers know them. > > > > > > > > your business should constantly evolve to your changing > > > customer base. when > > > > a customer makes a request for something you haven't considered, > > > > your response should be "hmmm..., that's interesting. let us talk > > > about that a > > > > little and get back to you". and then, slap yourself for > > not having > > > > anticipated the request, talk about it and get back to them. keep > > > > them informed. > > > > > > > > the successful enterprises i've been involved with cared > > about their > > > > customers, educated themselves about their endeavor and did the > > > right thing. > > > > too many businesses make decisions for the wrong > > reasons--political > > > > infighting, process management, knee-jerk reaction, unmotivated > > > employee, > > > > you name it. when a question arises, folks need to openly > > discuss it > > > > and come to concensus. too many folks can't admit they might not > > > know something > > > > (or even that times have changed) and they keep doing the wrong > > > > thing. > > > > > > > > do the right thing! > > > > > > > >> I spent some time going through the PHP site looking at the > > > list of hosts > > > >> supporting PHP, but I didn't find any real discussion about > > > what people want > > > >> in a host (although I did find plenty of things they > > don't want :). > > > > > > > > think about what you want in support from your vendors. support > > > is support. > > > > even monkeys can be trained. it takes someone who cares > > to provide > > > > good support. > > > > > > > >> I just figured that I would ask the PHP community exactly what > > > they wanted. > > > >> Thank you for any insight that you can give me. > > > > > > > > well, not much of my knowledge is php related, but what > > the heck :) > > > > > > > >> > > > >> --derek > > > > > > > > > > > > -- mike cullerton > > > > > > > > > > > > > > > > -- > > > > PHP General Mailing List (http://www.php.net/) > > > > To unsubscribe, e-mail: php-general-unsubscribe@lists.php.net > > > > For additional commands, e-mail: > > php-general-help@lists.php.net To > > > > contact the list administrators, e-mail: > > > > php-list-admin@lists.php.net > > > > > > > > > > > > > -- > > > PHP General Mailing List (http://www.php.net/) > > > To unsubscribe, e-mail: php-general-unsubscribe@lists.php.net > > > For additional commands, e-mail: php-general-help@lists.php.net To > > > contact the list administrators, e-mail: > > php-list-admin@lists.php.net > > > > > > > > > -- > > PHP General Mailing List (http://www.php.net/) > > To unsubscribe, e-mail: php-general-unsubscribe@lists.php.net > > For additional commands, e-mail: > > php-general-help@lists.php.net To contact the list > > administrators, e-mail: php-list-admin@lists.php.net > > > > > > > -- > PHP General Mailing List (http://www.php.net/) > To unsubscribe, e-mail: php-general-unsubscribe@lists.php.net > For additional commands, e-mail: php-general-help@lists.php.net > To contact the list administrators, e-mail: php-list-admin@lists.php.net >