Re: [pear-webmaster] [PEAR-BUG] Req #2308 [Opn]: Either remove "email via web form" or add warning

On Wed Oct 20, 2004 at 07:3613PM +0000, Helgi Þormar wrote: > On Wed, 2004-10-20 at 19:23, Martin Jansen wrote: > > -1. I don't see a reason why people shouldn't be able to contact PEAR > > developers about something. (Don't forget that people's email addresses > > are also available in *every* source file of *every* package.) > > That is true, and I truly hope that placing a big red warning like > Alexey proposed and also adding a checkbox which either has to be > checked or unchecked, that it will reduce straight support mails to the > devs and people will try pear-general first :-) If you ask me, I don't think it is necessary to complicate the process of reaching us: Personally I get very few of these "unsolicited support messages", and I usually just reply to the sender that she should ask on pear-general. I consider this to be much more friendly than alienating people with warnings et.al. -- - Martin Martin Jansen http://martinjansen.com/