Re: [pear-webmaster] [PEAR-BUG] Req #2308 [Opn]: Either remove "email via web form" or add warning

On Wed, 2004-10-20 at 19:58, Martin Jansen wrote: > On Wed Oct 20, 2004 at 07:3613PM +0000, Helgi Þormar wrote: > > On Wed, 2004-10-20 at 19:23, Martin Jansen wrote: > > > -1. I don't see a reason why people shouldn't be able to contact PEAR > > > developers about something. (Don't forget that people's email addresses > > > are also available in *every* source file of *every* package.) > > > > That is true, and I truly hope that placing a big red warning like > > Alexey proposed and also adding a checkbox which either has to be > > checked or unchecked, that it will reduce straight support mails to the > > devs and people will try pear-general first :-) > > If you ask me, I don't think it is necessary to complicate the process > of reaching us: Personally I get very few of these "unsolicited support > messages", and I usually just reply to the sender that she should ask on > pear-general. I consider this to be much more friendly than alienating > people with warnings et.al. Still don't see a reason why not point people to email pear-general, in big red or not, lets just leave it at bold message in black with a recommendation to email pear-general rather if it's a support request, that shouldn't make it more complicated I'd think nor less friendly, what do you think about that approach ? Regards Helgi