Support here is very different and sometimes too often it is trying to
convince "you don't need that" in opposite to following guidelines of
commercial support "client always right". It is a pity to receive an answer
"me works for free - i don't have no time nor desire to do that" or even
worse "i won't apply it and I hope others on the team won't either" though
patch was already done and tested. In couple with strict rules about
PEAR developers must be lead for useful packages it is almost impossible
to make something good for PEAR when everybody else are too busy.
Either quality or community - IMHO PEAR need to define priorities.
I guess you need to understand that PEAR is different in that it is not a company selling a product to customers so things don't apply the same.
Arnaud.