RE: [PEAR-DEV] Idea for pearweb

> May idea was not to have only a per pay support system, it should be > only a second chance > of getting support. If there are urgent problems, then this system can > used. > > My company was in exactly such situation: > We discovered crashes of the php-apache module under Solaris using the > oci8 extension. I filed a bug report, but we couldn't get any solution. > Our customer was realy angry, and therefore we asked Thies Arntzen, if > he can focus his work and that problem, so we hired him, it was not > cheap, but after 2 1/2 hours he found the problem, and everbody was happy. > > I think its enough if in the pear-docu somewhere is a hint that's also > possible to hire a maintainer if there are problems. Well if: 1) you can pay the entire effort on your own 2) know the right person to higher 3) and are able to calculate the risk of your investment yourself then there is really nothing wrong with how things are today. But if 1) you can't pay for the entire effort 2) don't know who will reliably solve your issue 3) are unable to calculate the risk then a system where you can bundle your effort, that will hold the money until the first person that offers a solution can claim the money and that will act as a meditator in case of differences. Of course this means that someone needs to spend time on this, so there will have to be transaction costs. Regards, Lukas